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Terms and Conditions


All prices are correct at time of going to press, but are subject to increases without notice owing to circumstances beyond Promotional Items' control.


Personalised printed goods may be subject to 5% over/under run, and charged accordingly.


The Client shall be responsible for the suitability of goods in every way for the purpose for which they are intended. Whilst every effort will be made to deliver on time, there is no liability for delays occasioned by circumstances beyond Silent Kite's control. Any liability to the Client by Promotional Items shall be limited in total to the price of the goods. In the event of Promotional Items supplying incorrect or faulty goods, credit will only be given if the entire consignment is returned.

Carriage & vat

All prices are exclusive of postage, carriage/packaging and VAT.


Samples sent for inspection are considered ‘on loan' for a period of 30 days and may then be invoiced for. Samples of certain cheaper items may be provided free of charge.

Terms of payment

First order: payment with order. Orders thereafter: strictly 30 days from date of invoice. Title to the goods will not pass to the Client until payment in full is received.

Claims and acceptance

The Client must notify Promotional Items within seven days from delivery date of any matter they may allege that the goods are not in accordance with the contract. If the Client fails to give such notice it shall conclusively be determined that the goods are as to quality, number, weight and in all other respects in accordance with the contract and that the Client has accepted them. Goods are only returnable with our expressed agreement and will not be accepted back without prior arrangement.


If an order is cancelled after work has begun, the job will be charged for accordingly.

Product specification

Promotional Items reserves the right to alter design, material and product specification of any product without notice.

Logos and branding

All products displaying names or trademarks within the catalogue are not necessarily indicative of supply or endorsement by the owner of the trademark. They are merely representatives of what can be achieved with branded promotional merchandise.

Product description

All items featured within this website are correct at time of publication. We cannot accept responsibility for any product, which may be withdrawn or altered by the manufacturer.
If you have any further questions or comments contact our customer service department on

Personalisation and branding

All products are inclusive of a one colour print unless otherwise stated. For additional print requirements please enquire.


Disclosures and copyrights

All content on this website is the property of or its content suppliers and is protected by UK and international copyright laws. The specific organization and arrangement of all content on this site is the exclusive property of and is protected by UK and international copyright laws. Any modification, duplication or distribution of the content of the site is strictly prohibited.

Disclaimer makes no representations or warranties of any kind, express or implied, as to the operation of the site or product information. To the full extent permissible by law, disclaims all warranties, express or implied, regarding merchantability and fitness for a particular use. will not be liable for any damages due to misuse of the site including but not limited to direct, indirect, incidental, punitive or consequential damages.

Applicable Law

This site is created and controlled by in Manchester (UK). We reserve the right to make changes to our site and these disclaimers, polocies or terms and conditions at any time.